At SourceNet, we strive to provide you with high-quality digital products that meet your needs. However, due to the nature of digital downloads, we have a limited refund and returns policy.
Here’s a breakdown of our policy:
- Generally, refunds are not offered for digital products. Since you receive immediate access to the product upon purchase, it’s not possible to “return” it in the traditional sense.
- Exceptions: We may consider a refund in limited circumstances, such as:
- Product malfunction: If the downloaded product is corrupt or not functioning as advertised, please contact us within 14 days of purchase. We’ll do our best to troubleshoot the issue or offer a replacement. If a resolution cannot be found, a full refund may be issued.
- Accidental duplicate purchase: If you accidentally purchase the same product twice, please contact us within 14 days of purchase. We’ll be happy to issue a full refund for the duplicate purchase.
What we cannot offer refunds for:
- Change of mind: If you decide you no longer need the product after purchase, a refund cannot be granted.
- Incorrect purchase: We recommend carefully reviewing product descriptions before making a purchase. Refunds cannot be issued for mistakenly purchased products.
How to Request a Refund:
If you believe you qualify for a refund under the conditions outlined above, please contact our customer support team within 14 days of purchase. You’ll need to provide your order details and a brief explanation for requesting a refund.